Terms and Conditions

1. Service Usage

This Wi-Fi service is provided for personal, lawful use only. Reselling bandwidth, sharing access beyond the subscribed unit, or hosting illegal content is strictly prohibited. Woofy reserves the right to suspend or terminate accounts found in violation of this clause.

2. Fair Usage Policy (FUP)

While all Woofy plans are truly unlimited with no data caps, to ensure a stable and consistent experience for all subscribers we reserve the right to manage network traffic during periods of extreme congestion. Bandwidth is allocated per unit through Advanced Bandwidth Management so that one subscriber's usage cannot degrade another's connection.

3. Equipment

Any hardware provided by Woofy — including modems, routers, and access points — remains the property of the Provider. Equipment must be kept in good condition and returned upon service termination. Lost, damaged, or unreturned equipment may incur a replacement fee.

4. Billing & Cancellation

• All plans are prepaid. Service is active for the duration of the period purchased (7, 30, 90, 180, or 365 days).
• There is no lock-in period and no termination fee for standard prepaid plans. You may cancel at any time.
• The 7-day free trial is available to new subscribers and carries no obligation.
• Relocation to a different Woofy-enabled property and equipment reconfiguration may incur a service fee.

5. Service Availability & Liability

We strive for 99.5% network uptime. However, Woofy is not liable for indirect, incidental, or consequential losses or damages resulting from service interruptions, outages, or maintenance. Scheduled maintenance will be announced in advance whenever possible.

6. Security

Subscribers are responsible for maintaining the confidentiality of their Wi-Fi passwords and the security of their connected devices. Woofy provides WPA2 encryption and per-unit isolation, and an optional wired RJ45 connection for maximum security.

7. Privacy

We value your data. Use of this service constitutes agreement to our Privacy Policy, which describes how we collect, use, store, and safeguard your personal information in accordance with the Data Privacy Act of 2012 (RA 10173).

8. Changes to These Terms

Woofy may update these Terms and Conditions from time to time. Material changes will be communicated through our website or customer portal. Continued use of the service after changes take effect constitutes acceptance of the revised terms.

9. Contact

Questions about these Terms can be directed to support@woofy.com.ph or by calling (02) 8123-4567.