Privacy Policy

How Woofy WiFi collects, uses, and protects your personal information.

Last updated: June 4, 2026

At Woofy WiFi, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our services, website, and customer portal — in accordance with the Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

1. Information We Collect

Account information — name, address, contact number, and email provided during sign-up.
Service information — subscription plan, payment history, and building or unit details.
Technical information — connected device identifiers and network usage data used for bandwidth management and troubleshooting.
Communications — messages you send us via the contact form, Viber, or email.

2. How We Use Your Information

To provision, activate, and maintain your internet service.
To process prepaid payments and manage renewals.
To provide customer and technical support.
To send service notices, including maintenance and outage advisories.
To improve network performance and our overall service quality.

3. Data Sharing & Disclosure

We do not sell your personal information. Data may be shared only with trusted service providers (such as payment channels) strictly to deliver our services, or when required by law or a valid legal process. All partners are bound by confidentiality obligations.

4. Data Retention

We retain personal information only for as long as necessary to provide the service and to comply with legal, accounting, or reporting obligations. When data is no longer required, it is securely deleted or anonymised.

5. Your Rights Under the Data Privacy Act

As a data subject under RA 10173, you have the right to:

Be informed about how your personal data is processed.
Object to the processing of your personal data.
Access and rectify your personal data.
Suspend, withdraw, or order the blocking of your personal data.
Be indemnified for damages sustained due to inaccurate, incomplete, or unauthorised use of your data.

6. Security of Your Data

We implement organisational, physical, and technical safeguards — including WPA2 encryption, per-unit network isolation, and access controls — to protect your information against unauthorised access, alteration, or disclosure.

7. Cookies

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can manage cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised "last updated" date. We encourage you to review it from time to time.

9. Contact & Data Protection Officer

To exercise any of your rights or for privacy-related concerns, contact our Data Protection Officer at privacy@woofy.com.ph, or write to One Esplanade Building, Seaside Blvd., MOA Complex, Pasay City, Philippines, 1700.